Simply Physio (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through simplypt.com, how we use it, and the choices you have.
Information we collect
When you submit a form on this site, we collect the information you provide, which may include your name, phone number, email address, date of birth, zip code, and insurance details (for the benefits-check form). We also collect brief, anonymous answers from the Pain Check tool (body area, duration, and impact) that are not tied to your identity unless you go on to submit a booking request.
How we use your information
We use the information you submit to respond to appointment requests, verify insurance benefits, and communicate with you about your care. If you check the SMS consent box, we may text you regarding your appointment; you can opt out of text messages at any time by replying STOP. We do not sell your information.
Third-party services
Form submissions on this site are processed through Netlify Forms and may be routed to our scheduling and communication systems so our team can follow up with you. Our Google review widget is powered by Elfsight, and our web fonts are served by Google Fonts; each of these third parties may process standard technical data (such as IP address) as part of delivering their service.
Protected health information
This policy covers information submitted through our website. Clinical records and protected health information (PHI) created during your care are governed separately by our HIPAA Notice of Privacy Practices, which is provided in person at your first visit.
Cookies
This site uses only the cookies necessary for the third-party services described above to function; we do not run third-party advertising or analytics tracking beyond what those embedded services require.
Data retention & security
We retain form submissions only as long as needed to respond to your inquiry and maintain accurate records, and we take reasonable measures to protect the information you share with us.
Your choices
You may ask us to access, correct, or delete the information you’ve submitted to us by contacting us using the information below.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a revised “Last updated” date.
Contact us
Questions about this policy? Reach us at hello@simplypt.com or (865) 351-0615, or write to us at 111 Fox Rd, Suite 101, Knoxville, TN 37922.